Refund Policy

We are obliged to make you satisfied with our products and service on booknookkit.com If you not happy with your purchase.  We provide refund & exchange service under the following conditions:

1. All returns and refunds must be applied within 10 days of receiving your purchase at [email protected] or Contact  page.
2. Please provide your order number and reason for your return or refund. We will review your request and send you further email if it is approved.
3. Only purchase on powkiddyshop.com could be refunded. If you buy from other websites, please contact them directly for refunds.
4. Special deal products cannot be returned .
5. Returns must be in original packaging and condition with receipt.
6. We are not responsible for shipping charge of returns for personal reasons.

Damaged Products

If you receive a damaged product, do not throw away the packaging. Please contact us, we will deal with it with no doubt. You need to provide:

• Order number
• Proof or purchase
• Picture of damaged package or products
• Correct shipping address

We will arrange replacement for your damaged item at no cost to you. But damage caused by customer will be issued extra fee for replacement.